| Objective |
| Provide a superior product/service experience for clients and coworkers alike by exceeding the needs and expectations through delivering the best support and solutions. |
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| Certifications |
| Microsoft: MCTS, MCP, MCSA (Microsoft Certified Systems Administrator)
Dell Certified Systems Expert: 4200 plasma, Portables, Power Tester, Desktops
Sony: Certified System Engineer |
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| Work Experience |
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| Independent Contractor |
| July 2007 – 2012: Technology Guys / Geeks Mobile / Geek Choice | Jacksonville, FL |
- Handled administrative operations such as managing inventory, hiring and training, quotes and contracts, client relationships, and financial management.
- Executed technical engineering and admin skills in commercial and residential environments by servicing/maintaining networks, repairing hardware, creating reliable security solutions, solving virus/malware issues, and developing new solutions to integrate into clients’ existing infrastructure.
- Serviced electronic hardware within computing equipment, network peripherals and consumer electronic devices (such as game consoles) by replacing components and/or providing circuit repair through soldering skills.
- Managed users and equipment through server permissions/filters, maintained active directory, and DHCP management.
- Performed data recoveries and migrations on several platforms and OS’s. Rebuilt personal and server raid arrays. Experienced use of Data Rescue 3 OS X and O&O products. Repaired damaged sectors to a state of complete drive functionality.
- Deployed system patches, repair scripts, BIOS flashes, VPN firewalls, and system images for Windows, OS X, and Linux-based OS’s.
- Provided custom consumer/business-oriented graphical design services through magazines, flyers, brochures, eBay listings, business cards, and websites.
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| Field Service Engineer |
| Spring 2011 - 2012 | Advantage Technical Resourcing | Jacksonville, FL |
- Large scale commercial computer equipment and workstation install/removal.
- Real time business-class peripheral deployment and removal (such as copy stations) during client operation hours.
- Prepared peripherals and workstations for launch prior to installs. Provided general maintenance expected to encounter in a large scale office cubicle environment.
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| Field Engineer |
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| 2008 - 2009 | Dell Contracting | Virginia Beach, VA |
- Serviced and repaired Dell mobile and desktop computer equipment; motherboards, hard disk drives, optical drives, processors, graphics cards, power supplies, LCD screens, and power inverter boards.
- Deployed new Windows OS installations as well as server OS’s and RAID configurations.
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| Education |
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| Computertraining.com |
March 2008 – 2009 | 500 Independence Parkway Chesapeake, VA 23320 |
- Hands-on, accelerated training provider that educates from networking, security, to system administration. I earned my MCT, MCP, and MCSA with my dedication and training provided.
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| Oscar Smith High School |
September 1998 –June 2003 | 1994 Tiger Drive Chesapeake, VA 23320 |
- Graduated high school while receiving a Silver Tech Prep Electronics diploma for engineering and technical programs along with standard high school diploma.
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| Chesapeake Center for Science |
September 2000 – June 2003 | 1617 Cedar Rd Chesapeake, VA 23322 |
College Tech Diploma graduate: Graduated with a second year cabinet making and carpentry diploma. Class leader within six months. |
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| References |
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